Returns and Exchanges

The Gelcoater Return/Exchange Policy
Returns:
Buyer may return product within thirty (30) days from date of receipt.  However, this return right only applies if: 
  • (i) the product, all its contents and packaging has not been used or tampered with and is in new, unaltered and unused condition and is otherwise suitable for re-sale, and
  • (ii) Buyer obtained prior written authorization from The GelCoater to make a return. 
(a)  Restocking Charge.  If the product is returned within the return period, then we will give the buyer a credit equal to 75% of the purchase price (i.e. there will be a 25% re-stocking charge). This is to recoup our costs for shipping.  However, this restocking charge only applies to the particular line item returned and not to the entire invoice.
(b)  There are no returns for custom orders or special orders.
(c)  Miscellaneous:  The GelCoater will not issue any credit to buyer after the thirty (30) day period. Buyer must pay all taxes and other charges related to returned items.  
Any goods returned by the buyer shall be returned at the buyer’s sole expense, obligation and responsibility.  The buyer is responsible for ensuring the returned package arrives safely and securely to The GelCoater.
Exchanges:
Exchanges may be made within thirty (30) days from date of receipt.  However, this return right only applies if: 
  • (i) the product, all its contents and packaging has not been used or tampered with and is in new, unaltered and unused condition and is otherwise suitable for re-sale, and
  • (ii) Buyer obtained prior written authorization from The GelCoater to make a return. 
In cases where The GelCoater has incorrectly shipped you the wrong product The GelCoater will cover the charge for return shipping and shipping of the replacement product.  In all other cases the buyer must pay return shipping, all taxes and other charges related to returned items as well as shipping for the replacement product.  The buyer is responsible for ensuring the returned package arrives safely and securely to The GelCoater.